Delivery Schedule Update
| UNITED KINGDOM | WESTERN
MIDDLE EAST | AUSTRALIA/NEW
ZEALAND | EASTERN EUROPE/RUSSIA
THE AMERICAS | ASIA/INDIA
| AFRICA | PACIFIC
HOLIDAY DELIVERY SCHEDULE
In observance of the
holidays, our offices will be closed
at noon on Wed., Dec. 24, and will re-open
on Mon., Dec. 29.
December 19 and select
to receive your order by
to receive your order
by December 24
NOTE: Orders shipped via STANDARD
MAIL may not arrive in time for the
PDF FILES ARE PRODUCED AND
WITHIN ONE BUSINESS DAY
BUT MAY BE DELAYED DUE TO
HIGH ORDER VOLUME
Wondering how long it will take for your documents
package to arrive? We will attempt to update delivery information
for you on a daily basis to keep you informed on the latest data we have
received. Please keep in mind that
it typically takes us two business days to process your order
and ship it
(each document package is individually personalized, not just pulled off
a shelf), although processing may be delayed slightly due to
higher volume during peak periods. For example, our order volume
increases significantly as the holiday season reaches its peak.
that your order won't arrive on time?
To meet your gift-giving schedule, we offer two alternatives to make sure
your gift arrives on time! In addition to express and priority shipping
options, you may also receive your key documents via e-mail as a
printable Adobe Acrobat PDF file for only $12 per order. To
request this service, you must have a copy of your original purchase
confirmation e-mail with your order number on it in order for us to
generate your electronic files.
click here to request your key files via e-mail.
PLEASE READ THE FOLLOWING
We receive numerous inquiries from customers informing
us that we have not forwarded their tracking numbers to them. Please
note that orders shipped by any method other than Priority or Express (US or
International) do not include tracking service. If you
selected a standard (postal) shipping option, such as First Class Mail
or Global Air Mail,
tracking information is not available to us, and we are unable to
offer it to you.
Please note that these
are estimates of your delivery time, and may vary by several days due to
weather, mail volume, customs delays and other circumstances beyond our
UPS Service Guarantee does not
apply to UPS commercial and residential Ground shipments or
UPS Standard to Canada shipments that are picked up or
scheduled to be delivered between December 12 and December
24. In addition, except for UPS Early A.M. and UPS Worldwide
Express Plus deliveries, the guarantee for on-schedule
delivery for all other Air and International service
shipments delivered within the United States will be
extended by 90 minutes on the Day after Thanksgiving Day and
on December 19 through December 24.
Express orders shipped via UPS, Express Mail or
Global Express are processed immediately and ship the
next business day. You will receive a tracking number from us
so that you may follow your package in transit.
Due to increased holiday volume beyond our
control, express deliveries may be delayed by a day or two.
Shipments within the U.S. typically deliver on the following business
day; in Canada and outside North America, delivery is generally in
two to four business days. If you have placed an order with Express as
your shipping option, you will receive tracking information as soon as
your order ships.
the post office is still telling us that deliveries in the United
Kingdom, Western Europe and Middle East locations
(including Israel and the United Arab Emirates) are taking
seven to twelve business days, we are getting updates from our customers
who are letting us know that standard air mail delivery is often
taking 14 to 21 business days. Shipments via Global Priority
are currently taking four or five days. Depending upon the quality
of your local postal carrier, transit times may be slightly longer or
mail volume to Oceania means that delivery times have stretched to 10
to 14 business days via standard mail, slightly longer if you are
outside the metropolitan areas. Global Priority shipments are
taking four to six days depending on your location.
In Eastern Europe, standard air mail shipments are
taking up to fourteen days in transit, exclusive of weather and
customs delays, which may add two to three additional days to delivery
times. Global Priority
shipments, when service is available, are currently taking four to
seven business days. Customers outside major metropolitan areas may
experience slightly longer delivery times
Due to extremely heavy mail volume during the holiday season, orders
shipped via First Class Mail to destinations in the Eastern
United States are delivering in
ten to fourteen business days. Standard Priority Mail is
generally taking five to ten business days. In the Midwest
and Western U.S., First Class Mail is running seven to
fourteen business days, with Priority Mail taking four to
eight business days.
PLEASE NOTE: Priority Mail
and First Class Mail delivery times are not guaranteed by the USPS!
Deliveries to all Canadian locations are taking
ten to fourteen days via standard mail. Shipments via Global
Priority Mail are taking three to five days in transit.
In Central America (including Mexico) and
all South American locations, standard air mail is taking
ten to fourteen days, while Global Priority Mail is taking
five to seven days when available. If you are located outside a
major metropolitan area, delivery may take an additional three to five
Deliveries to all points in India are currently taking
from six to eight weeks, although transit times as short as four weeks and
as long as twelve weeks are not unusual. Please note that India Post is
responsible for providing tracking on Global Priority and Express
shipments, and they do not always update
the information on a timely basis. Tracking is NOT provided on standard
Air Mail shipments, and such shipments cannot be expedited once they have
departed our facility.
shipping to Japan, Korea, China,
Singapore, the Philippines and most African
and Asian locations are taking four to eight weeks via standard
air mail, with Global Priority shipments taking two to four
weeks. Express delivery generally takes four to seven
business days; however, we have also been experiencing extensive
foreign customs delays of up to five days. In rural locations,
delivery may take an additional five to seven days.
Have a question about delivery options or your specific shipment?
for a prompt reply to your questions and concerns!